Refund Policy

At The Electro Mechanic, we strive to provide high-quality services and customer satisfaction. If, for any reason, you are not satisfied with our services or products, we offer the following refund policy:

1. Services Refund Policy

  • Satisfaction Guarantee: If you are not completely satisfied with the service provided, please contact us within 30 days of service completion. We will review the situation and offer one of the following resolutions:
  • Free Rework: We will correct any service-related issue at no additional cost.
  • Partial Refund: If the issue cannot be fully resolved, we may issue a partial refund based on the circumstances.
  • Full Refund: In the rare event that the service was unsatisfactory and cannot be rectified, we may issue a full refund.
  • Eligibility for Refunds: Refund requests must be made within 30 days of the service date. Any claims made after 30 days will not be eligible for a refund.
  • Exclusions: Refunds are not applicable for services that have been tampered with or altered by other service providers after the completion of our work.

2. Product Refund Policy

  • Return Window: Products purchased from The Electro Mechanic can be returned within 30 days of purchase, provided they are unused, in original packaging, and accompanied by a receipt or proof of purchase.
  • Damaged or Defective Products: If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund.
  • Non-Refundable Items: Custom orders, special requests, and electrical components that have been installed or used are non-refundable unless they are found to be defective.

3. Refund Process

  • To initiate a refund, please contact us via email or phone.
  • Refunds will be processed to the original payment method within 7-14 business days of approval.

4. Exclusions and Limitations

  • Refunds will not be issued for changes in preference or incorrect orders made by the customer.
  • Any refund may be subject to a restocking fee for certain products.

5. Contact Us

If you have any questions or need assistance with a refund, please contact us at:

  • Email: support@theelectromechanic.com
  • Phone: +16083227674

This policy ensures clarity for customers while protecting your business from unwarranted refunds.